Delivery Information


Return Policy

Paypalbuys sincerely suggest every respected customer to read the following regulations carefully before purchase:
1.Product returns must be via one of Paypalbuys's approved shipping methods and return address; our Support Centre can provide you with further details.
2. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. 
3. For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item.

After this the refund time will depend on the payment method. Please see below for details: 
-PayPal refunds may take up to 48 hours to process and appear in your account. 
  -Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

1 Year Warranty

Paypalbuys offers 1 year warranty for Consumer Electronic products such as TV BOX, TABLET, CELLPHONE, GAMEPAD, SECURITY ITEMS and so on (RC quadcopter is not in the scope of this warranty)

If items of the above categories are faulty for non-artificial reasons within one year warranty (counting from the date of arrival), customers can send the items back for free repair.

Dis-assemble, misuse, drop, waterlog or any other artificial factors to cause the damage of item are not in the scope of this warranty.

Paypalbuys will be in charge of all the repair handling fees and non-artificial defective component replacement charges (this free repair rule does not apply to motherboard & screen)

DOA (Items Defective on Arrival)

Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.

-The outer packing is broken or out of shape 
1. Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it. 
2. Email us with pictures attached of the received items/package and detailed information to describe the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case. 
3. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

-The outer packing is in a good shape while the item is not working 
1. Email us with pictures attached of the received items/package and detailed information to describe the issue. 
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

Items Missing on Arrival

1. Email us with pictures attached of the received items/package and detailed information to describe the issue. 
2. After verifying all the required information, we will send you the missing item of the package.

Note: 
1. If the main item is missing, please file a case upon the missing item to the courier company and get a confirmation in a form of a paper proof with stamp on it. 
2. Most importantly, if you have the taxation fee receipt, don't hesitate to take a picture for us as the weight can tell something about the missing.

Items Wrong on Arrival

If the item you received is completely different from the one you ordered, e.g. different color, different model etc. 
1. Email us with pictures attached of the received items/package and detailed information to describe the issue. 
2. After verifying all the required information, we will send you the correct item on the original order 
3. Alternatively, if the customer is willing to keep the received wrong item, we would happy to provide a 5% compensation of the order amount.


Note: 

1. There is a possibility that we may require to ship the defective/wrong item back first before sending a new replacement. All the returned defective items are sent back to China for repair since the factory and maintenance points locate there. 
2. DO contact our customer support for RMA before returning. Paypalbuys will not be responsible for any returning without notifying us. 
3. Kindly please contact our customers support for help before raising any dispute or chargeback. We are always here to help and provide solutions.

Return Shipping Fee

The return shipping fee responsibility depends on the usage period of the item. For details: 
1.14 Days Disliked item-Customer (replacement or refund warranty) 
Customers are responsible for returning shipping fee if you want to return the disliked item. After receiving the returning, we will either refund you (shipping fee excluded) or send exchange item, depending upon your requirement. 
2. Dead on arrival-Paypalbuys (replacement or refund warranty) 
Paypalbuys will be in charge of the returning shipping fee if it is a DOA item. After receiving the returning, we will either refund you or send exchange item, depending upon your requirement. 
3. Within 1 month-Paypalbuys (free repair warranty) 
Paypalbuys will be in charge of the shipping fee in the form of partially coupons and partially refund to your PayPal account. 
4. Within 1 ~ 6 months-Paypalbuys & customer share (free repair warranty only) 
Items should be returned at customer’s cost for free repair and Paypalbuys will pay for the shipping fee of sending the repaired item to customer. 
5. Within 6~ 12 months-Customer (free repair warranty only) 
Customers shall cover the returning shipping fee to get the free repair warranty within 1 year warranty period.


Note: 
1. Above mentioned replacement or refund can only be done after we receive the returning items. 
2. All the returning shall be send via the cheapest registered mail. If customers want to send back by fast shipping, customers shall be in charge of the custom tax or duty fee if occurs. 
3. All the artificial factors cause the damage of the item is beyond the warranty. Also please be noted that battery or motherboard is not suitable for the free repair rule. 
4. For items needed to be refunded or replaced, there will be a restocking fee if it is over 2 days upon receipt of goods. Also if there is any scratch or damage happened to the item, we will charge the damage fee.

Return Policy Guidelines

Above policies are applicable only during cases or circumstances occur as mentioned above. For details regarding the warranty for the items you bought on Paypalbuys, please check the Warranty Information.

Paypalbuys is not liable in any shape or form if it changes any of the above policies mentioned without any prior notice to their customers.

For more information regarding the return policy, you can contact us via ‘Live Chat’ or you can also write to us on support@paypalbuys.com.

 

Warranty Information

Paypalbuys offers 1 year warranty for Consumer Electronic products and so on (RC quadcopter is not in the scope of this warranty).

If items of the above categories are faulty for non-artificial reasons within one year warranty (counting from the date of arrival), customers can send the items back for free repair.

Dis-assemble, misuse, drop, waterlog or any other artificial factors to cause the damage of item are not in the scope of this warranty.

Paypalbuys will be in charge of all the repair handling fees and non-artificial defective component replacement charges (this free repair rule does not apply to motherboard & screen)

General Guidelines

All the electronic   Consumer goods such as TV BOX, TABLET, CELLPHONE, GAMEPAD, SECURITY ITEMS etc. are warranted to the original owner for the period of 1 year from the date of arrival against defects in material and workmanship under normal use & service.
*RC quadcopter is not in the scope of this warranty.

Should your product prove to be defective for non-artificial reasons within 1 year from the date of arrival, you can send the defective items or unit back for free repair. Paypalbuys will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect.
*This free repair rule does not apply to motherboard & screen.

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. This warranty is not transferable. Paypalbuys is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the ‘User Guide’ or any additional safety, use, or warnings included in the product materials. Furthermore, Paypalbuys is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.















THE WARRANTY DOES NOT APPLY TO THE FOLLOWING
• Damage due to accident, misuse, abuse, alterations or vandalism.
• Improper or inadequate maintenance.
• Unauthorized modification or commercial use.
• Damage in return transit.
• Unsupervised use by children under 18 years of age.

For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.

For more details about the warranty, please refer to our return policy or contact our customer support for further assistance

 











Declaration

Paypalbuys is not liable for any tax applicable on the items ordered by our customers through paypalbuys.com.

Kindly note that the exact valuation of the taxes incumbent upon the customers relies on the local taxes policy. For more information, please contact and consult with your local custom authority.

In-case of any special requests pertaining to mode of shipping, please contact us after placing your order and one of our representative will assist you in solving your queries.

Please note that if the order delivered is not accepted for any reason or the customer refuses to clear the custom fees before receiving the order, the custom officer may destroy the item or would need to ship it back to us, in this case, all the expenses that would occur including shipping & taxes, the customer is solely responsible for handling all the fees that will incur.

 

Why the delivery is taking so long?

There are various factors that may cause the delivery to be delayed, most probable reasons involving weather, transfers, custom clearance or any other reason varying from country-to-country. For estimated delivery durations, please see our Shipping Guide to get a better idea regarding it.

Below mentioned are some of the actions that a customer can incorporate for resolving the issue at the earliest.
• Track your order by checking the real-time tracking result on courier website regularly.
• Contact our customer support for any assistance required pertaining to your order.
• While tracking your order if the status is not updated for a long period, please contact the logistics (courier) support for more information.
• Kindly check that the shipping information provided including your name, address, contact information & other relevant details are correct.

 

Note:

While selecting Airmail, please select registered Airmail instead of unregistered Airmail as it does not provides a tracking number for the items shipped and any estimation of the arrival would not be reliable.

For more information regarding shipping, custom support or declaration information, please write to us at support@paypalbuys.com

 

Customs

Paypalbuys.com ships items globally and is not liable for any form of custom fees or taxes applicable on the items purchased from Paypalbuys.com.

There’s a possible chance that your country may charge import duties on the items ordered through paypalbuys.com. We strongly suggest you get acknowledged about your local Customs policy before ordering from Paypalbuys.com.

If you have any questions about this issue, please contact our support team at support@paypalbuys.com.



Customs Statement
Paypalbuys.com is not responsible for the collection or refund of any extra fees for customs or payment processes, thus, Paypalbuys.com cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers’ sole responsibility to pay this fee, if any.

By ordering on Paypalbuys.com, you agree to be solo responsible for all import taxes and duties that may be charged when your parcel passes through your local Customs. We advise you to find out about the local regulations prior to ordering from us. Paypalbuys.com cannot give you advice or information about tax rates and customs charges in your country.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

Process? Also liable for any import duties or taxes incurred during the return process.

Customs Statement in Brazil According to Brazilian Customs policy, all orders sent to Brazil may receive a tax when passing through Customs, regardless of the product, type of freight chosen, declared value (Kindly note that a real value should be declared to the orders to Brazil.) or size of the packaging. The value of taxation is defined by the Federal Revenue Service of Brazil, with a single tax rate of 60% on import value (including value of merchandise, freight and insurance, if any). Extra fees (such as ICMS) can be applied according to the recipient's shipping address and chosen freight rate.

Customs fees are not collected at the time of purchase on Paypalbuys.com. The valuation of the merchandise is prerogative of the Federal Revenue and the customer may request a revision of the tax, upon presentation of documentation proving the value paid for the product and filling the form in the agency or through the online system of the Post Office.

We remind you that Paypalbuys.com is not responsible for the collection or refund of any extra fees for customs or payment processes such as import taxes, IOF and administrative fees. By purchasing at Paypalbuys.com you agree to be solo responsible for payment of possible customs fees that may be charged upon arrival of the order to your country of destination.





 

 









Shipping Guide

Kindly note that the shipping guide below is for reference only. The below shipping time are calculated by using business days and delays maybe caused by force of nature, natural disasters, inclement weather, public holidays, and factors out of our control.

Customers will be notified about the shipping status via email after the package been dispatched. 

Reminder: The estimated shipping time is a general guide and does not apply to the certain remote areas.


Note:

• The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 2-7 business days, but it only takes 1-2 business days for overseas warehouse orders.

• The delivery guide does not apply to certain selected remote locations as well.

• The shipping cost depends on the weight of the product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when checkout.

• In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times.

Priority Mail: Typically 5-8 business days for delivery

Express Shipping: Generally 3-5 business days of transportation time

Unregistered Air Mail or Registered Air Mail: Typically, delivery time is 20-30 calendar days

 

Mode of Shipment

Type of Shipment

Warehouse Location

Country/Region

Estimated Shipping Period

Mail

Air Mail

China

Worldwide Shipping*

30-40

Registered Air Mail

China & Hong Kong

Worldwide Shipping*

15-30

Express

EMS

China & Hong Kong

Worldwide Shipping*

7-15

DHL ECONOMY

China & Hong Kong

Worldwide Shipping*

4-8

TNT

China

Worldwide Shipping*

3-5

DHL EXPRESS

China

Worldwide Shipping*

3-5

HKDHL EXPRESS

Hong Kong

Worldwide Shipping*

3-5

Italy-BRT

Italy (IT)

Italy

1-2

Italy-DHL

Italy (IT)

France, Germany, Netherlands, Belgium, Luxembourg, Austria, Spain, Britain, Denmark, Ireland, Greece, Portugal, Sweden, Finland, Croatia, Malta, Cyprus, Poland, Hungary, Czech republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Romania, Bulgaria

1-2

Europe-Express

Spain(ES)

France, Belgium, Germany, Austria, Netherlands, Italy, Britain, Bulgaria, Czech republic, Hungary, Poland, Romania, Slovakia, Slovenia, Denmark, Ireland, Estonia, Finland, Greece, Latvia, Sweden, Switzerland, Norway, Lithuania

2-5

Spain-express

Spain(ES)

Spain, Portugal

2-5

Germany-Economy

Germany (DE)

Germany, Belgium, Netherlands, Denmark, Austria, Luxembourg, France, Britain, Czech republic, Italy, Slovenia, Croatia, Spain, Poland, Hungary, Sweden, Romania, Slovakia, Finland, Estonia, Latvia, Lithuania, Ireland, Portugal, Bulgaria, Malta, Cyprus, Greece

2-15

Germany-DHL

Germany (DE)

France, Germany, Italy, Netherlands, Belgium, Luxembourg, Britain, Denmark, Ireland, Greece, Portugal, Spain, Austria, Sweden, Finland, Malta, Cyprus, Poland, Hungary, Czech republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Romania, Bulgaria, Croatia

2-7

Germany-GLS

Germany(DE)

Germany, Belgium, Netherlands, Denmark, Austria, Luxembourg, France, Britain, Czech republic, Italy, Slovenia, Croatia, Spain, Poland, Hungary, Sweden, Romania, Slovakia, Finland, Estonia, Latvia, Lithuania, Ireland, Portugal, Bulgaria, Malta, Cyprus, Greece

2-8

Europe Airline Express

China

Germany, Austria, Netherlands, Belgium, Luxembourg, United kingdom, Ireland, Italy, France, Spain, Portugal, Denmark, Finland, Sweden, Poland, Estonia, Latvia, Lithuania, Czech republic, Slovakia, Hungary, Slovenia

15-20

Thailand Kerry Express

Thailand (TH)

Thailand

1-2

Priority Mail

US Priority Mail

China

United States

7-15

Australia Direct Line

China

Australia

5-8

EU Priority Line

China

United Kingdom, Germany, France, Netherlands, Belgium, Italy, Spain, Austria, Portugal, Sweden, Greece, Latvia, Poland, Romania, Czech Republic, Slovakia, Slovenia, Finland, Lithuania, Luxembourg, Bulgaria, Denmark, Estonia, Ireland, Hungary

7-15

HKSF Line

Hong Kong

Hong Kong

2-3

BR Priority line

Hong Kong

Brazil

9-12

HKEU Priority Line

Hong Kong

United Kingdom, Germany, France, Netherlands, Belgium, Italy, Spain, Austria, Portugal, Sweden, Greece, Latvia, Poland, Romania, Czech Republic, Slovakia, Slovenia, Finland, Lithuania, Luxembourg, Bulgaria, Denmark, Estonia, Ireland, Hungary

7-15

EU Local Delivery

Germany (DE)

Germany, Austria, Netherlands, Belgium, Luxembourg, United kingdom, Ireland, Italy, France, Spain, Portugal, Denmark, Finland, Sweden, Poland, Estonia, Latvia, Lithuania, Czech republic, Slovakia, Hungary, Slovenia

3-10

Railroad line

China

Czech republic, Poland, Slovakia, Austria, Germany, Hungary, Belgium, Bulgaria, Denmark, Estonia, France, Netherlands, Lithuania, Latvia, Luxembourg, Romania, Britain, Croatia, Finland, Spain, Slovenia, Scotland, Sweden, Wales, Italy, Greece, Ireland, Northern Ireland, Portugal

35-45



*Refers to most of the countries.

 

 

 

 

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